Getting a refund - Home Affairs Mr Sims said many consumers were caught out by the "extraordinarily high" fees. My event is cancelled or postponed - What do I do? These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. You are on a Viagogo website. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Also, buyers only pay once they have been to the event and had no issues. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. They often process refunds if requested. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. 4.1 Double Posting and Removal of Tickets. Sellers should use our automated online confirmation process. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. I haven't received an email confirming my order. Victims of Viagogo - Facebook Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Welcome to viagogo's online ticket exchange (the "Site"). They rush you and make their websites look just enough like they could be official ticket sellers. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. ACCC chairman Rod Sims said the statements created a false sense of urgency. viagogo Tickets 4+ - App Store - Apple You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. . These tickets are listed in TWD [Taiwanese dollars]. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Contact Viagogo directly - raise a complaint & request a full refund. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Please note this does not include any sales or value added tax that may be payable on viagogos fees. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Think you've been ripped off? Claire Turnham's self-help guide for Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 6.3 Allocation of Risk. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. 2.15 Claims under the viagogo Guarantee. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Consumers urged to avoid viagogo | NSW Government The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. She warns other event goers to avoid Viagogo at all costs. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. 2.2 Registration. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. This may limit your ability to be grantedanother visa. Kiwi issues warning after Viagogo 'ripped off' elderly mother Hello has anyone had a successful outcome from viagogo through paypal. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Viagogo still offering worthless tickets to unsuspecting customers - Stuff Why is the price printed on the ticket different to what I paid? From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. It didn't. Until recently, the final cost price of a ticket . The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Contact Viagogo directly - raise a complaint & request a full refund. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. it is a scam. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. In August 2017, the ACCC announced it was taking Viagogo to court. How to get a refund from Viagogo - Quora From the actions menu, select the 'Request Refund' option. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". This could be a tough call for many internet shoppers. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. The email response they send is a template. We are not involved in the actual transactions between Buyers and Sellers. Performance & security by Cloudflare. I bought 2 blackpink ticket a month before the concert for 550eur per person. -Explore the world's largest selection of events. Dont think you would be the lucky one. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber You consent to the exclusive personal jurisdiction and venue of Swiss courts. View FAQs This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 3.1 Accurate Descriptions. 1.4 Modification. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. If tickets are not consecutive, then the Seller must create a separate listing. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot Provide lots of information and make a claim for a refund. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Read Customer Service Reviews of www.viagogo.nl - Trustpilot By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 7.3 Additional Policies. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. However, Moody's Investors Service reported yesterday that Baker's . If the Google listing says ad, do not click. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. We made the case to Google Australia that Viagogo is still up to its old tricks. To register, You must provide your real name, address, phone number, and email address. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers (We were shopping for tickets in section 123. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. The action you just performed triggered the security solution. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Enter a valid email address (e.g. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. They can't be trusted. (The final Australian dollar price for our two tickets was $445.). This includes reports four tickets to . If You do not qualify, do not use the Services. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Event dates, times, venues and subject matter, which are listed on the ticket, may change. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. After multiple emails to Viagogo, Kent has been refunded $280. We will not allow You to buy or sell tickets before You have registered with Us. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. 2. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot We often link to other websites, but we can't be responsible for their content. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. After you raised a dispute did paypal stop or refund deduction from card? Viagogo - Wikipedia Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. It has been fined in Italy and . The company has been the target of customer complaints, industry backlash and court action overseas. 2.14 Substituted Seat Locations. The official website will usually direct you to the authorised ticket seller. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. What are the viagogo Terms and Conditions? Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency.
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