We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Viagogo says it does this but takes no other steps to prevent the practice. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. 2.10 Collecting Payment. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Including any such items constitutes a material breach of these terms and conditions. You will need a username and password to access the Site and use the Services. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Thankfully, I have now managed to get to the bottom of it. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Almost all retailers now have an option to 'save this card for faster check-out next time'. Best Shopping Deals In the know quiz 7.3 Additional Policies. Why can't I sell my tickets through my Ticketmaster account? If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. 3.1 Accurate Descriptions. To register, You must provide your real name, address, phone number, and email address. 2.15 Claims under the viagogo Guarantee. 6.9 Change or Suspension of Site. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. If youre not offered a refund, you dont have to accept this situation. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. 2.2 Registration. 3.Click Dispute a Transaction. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. 6.7 Third Party Information. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Viagogo Won't pay me for my sold tickets. What is the viagogo complaint handling process? viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. It can happen on any website where payments are taken. They are significantly safer th. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. You may also file for a claim if your tickets are invalid or not accepted at the venue. Consumer rights is a division of Which? Red Hot Chili Peppers Tickets. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 2.11 Ticket Fulfillment. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. 7.5 Miscellaneous. Be the first to hear about special offers. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. How do I sell my tickets on the Ticket Exchange? There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. 1.2 Ticketing Exchange. How to spot a fake, fraudulent or scam website. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? By browsing this website, you consent to the use of cookies. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Such notice shall be deemed given one business day after the email is sent. We do not allow any commercial relationship to affect our editorial independence. 2.18 Merchant Description. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. 2.3 Username and Password. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. 1 Complain to the ticketing website. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Have we let energy giants make too much profit? Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. What are the viagogo Terms and Conditions? These steps apply to Personal accounts. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. We may also first deduct any amount you owe us from any amount we owe you. Copyright viagogo Entertainment Inc 2023. We will also add sales or value added tax on our fees as applicable. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Cons: Viagogo Reviews. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. 2.6 Making an Offer. Did you find this answer helpful? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. For American Express this is the 4 numbers on the front, right hand side of your card. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Welcome to viagogo's online ticket exchange (the "Site"). Can you help me find out what has happened here? How do I unsubscribe from your newsletter? It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. We will not allow You to buy or sell tickets before You have registered with Us. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Buyers: viagogo charges a service fee on top of the ticket price. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Report. Make them aware of your experience and the complaint youve made. Reiwa 5th Spring Tour Grand Sumo Tickets. 2.16 Season Cards. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Learn how. To be a member of this Site, You must agree to accept the terms in this Agreement. How do I change my payment method for getting paid? See all 12 articles. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 2. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). What a load of shit, this site needs to GO. We take no responsibility for such issues. Is that normal? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. 2.14 Substituted Seat Locations. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.
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