You will need it. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. My brother has started to play with me! Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. . Take a break, grab a snack, and watch this video. Its awesome once its all working. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Tried it all, from custom : support profile to standard user, even admin. Ensure Agents have access to Knowledge when viewing a Case". I am not sure what I'm doing wrong? *must be completed in lightning experience*1. hmmmm I think I just had to drag the filed onto the layout. Does this help? Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. No idea what is missing. any ideas? E.g. privacy statement. :) I'd reconsider that time trigger. I'm at a loss as to what I could be missing. Review the steps to rename the console to 'Cloud Support Service Console'. I resolved the issue, by deleting the Billing profile and recreating it using. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Tonight's challenge involves the creation of two processes. Save & Activate.That helped me clear that error. Trailhead Superbadge: Data Integration Specialist - Forcetalks Ask Question Asked 2 years, 8 months ago. I'd try this- Delete the current process. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. You write beautiful things. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Use Lightning Knowledge to create a knowledge base for better customer service. I can only click on the Email tab. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I am getting mad over this error now. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I have created also both categories. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Book Now. Ask Question Asked 2 years, 8 months ago. The custom email button I made was visible instead but was not approved by the Trailhead check. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I have used knowledge 1000 times and have never had anything like this. i could pass the challenge, so great to have some experts available like you! thanks a bunch. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. This is really a tricky one. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Something that helped was saving the report frequently. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure the Macro sends an email to the customer. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? "I named the process :"Cloud Technical Team" !Not sure what is going on .. I was very impressed by this post, this site has always been pleasant news. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Any ideas that can help me? Thanks in advance. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Think carefully about the language it talks about pushing cases UP and pushing cases TO. What other fields do you need to add? Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Alas, fingers crossed for the next challenges. A support process is similar - different stages apply to each process. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. I have enabled the knowledge user check box in the user profile. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? These are instructions on the types of rules you need to make. R&D, A project with Daddy: My favorite daily process! Glad you figured it out! Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. And I've included milestone tracker in the page layout. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Note the filter. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Why the change of heart? @adityavarma chekuri try to name the support process only "Cloud Technical Team". With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Any help! advanced apex specialist superbadge solution. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. He laughs when I poke his nose and tries to take toys out of my hand. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? It is hard to give many hints about this step without giving away too . Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. This is my journey- a normal kid by day- a Trailhead explorer by night. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Ensure Agents have access to Knowledge when viewing a Case. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. R&D, A project with Daddy: My favorite daily process! A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Or "on demand email to case". Processes. "Please help to resolve this. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have both Email to Case and On Demand Service enabled on the Email to Case page. How can you update it as status field is inactive dring recording procedre? You should be prepared for a heavily scenario . i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. But I have successfully created this service console in my playground. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Knowledge Basics for Lightning Experience. You also get personal insight into the life of a Trailhead Baby! The macro works without the email button being visible. Hope this solves it for you too. and me too!! This way, I can take a deeper look. We can't find the 'Customer Case Team' role. 1 is checked that should not be checked. How would you enable people to select cases from an organised list? Was this badge FUN or what?! Please guide me on this.Thanks. Use the search o. Hello! I started the whole of the following steps in this section with the objective of creating a macro. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Make sure that the correct date range is selected. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! hmmm This looks good. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. We can't find a field called 'Question Long Text Area'. Also, my email-to-case and email on demand are checked. Hello Trailhead Baby! We recommend using a new Developer Edition (DE) to check this challenge. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. The macro itself is working fine. Could you share what you have for your dashboard/report/etc and I'll take a look! Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Hi fixed it. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Ensure Entitlements are visible on Cases in Lightning. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling It's a status. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Sign in Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Error: "We can't find the Entitlement Name in the System Administrator Profile. You, my amazing reader, get more than tips for a Salesforce Superbadge. Grab a pen and paper. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Click the cog in the upper right hand corner. What am I missing? If you want to check the support process' api name, you can extract via data loader. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Copyright 2000-2022 Salesforce, Inc. All rights reserved. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Rated Accounts by State The record count for state and account rating are automatically added. What item is on your lightning Case page layout to show Entitlements? Service Cloud Specialist Superbadge - 4,5,6,7. Ensure you set up the routing for Advanced Cases properly. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Ensure you create the Cloudy Weather Resolution automated action. Excellent statistics for your blog, thanks for taking the time to proportion with us. Stuck on Superbadge Apex Specialist Step 1? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Help with Superbadge Service Cloud Specialist step 4. The free lemonade offer worked! Would you like to share a few more details on how you currently have things set up? I had problem with the chart, now everything is correct. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. The simple things Hey, i'm on challenge 3 and almost done. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. I have to double check the directions, but I believe that you just have to add a few values. Ensure you set up the routing for Advanced Cases properly. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Something that helped was saving the report frequently. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". If easier, feel free to email me some screenshots- rebecca@capstorm.com. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Initial Response milestone- You only need 1 criteria. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I ran into the same issue. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. If you are short on time, start around the 20 minute mark. It has to be so simple. Ensure you create the Cloudy Weather Resolution automated action. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Ensure the Customer Contact can be tracked on Cases. Is knowledge set up correctly on the page layout? Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. This is so annoying. Right now he' taking a nap.so I'm off to edit some reports! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects.
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