With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. The store executives will help you with your return or exchange. Is this a new policy for Ross? I replied yes, she immediately caught an attitude!! Ross will provide you with a refund through the original mode of payment. They seem to find a bad reason. Where is Parmesan Cheese in Walmart? I was reading some of the other post and just would like to comment on some of them as far as returns. In how many days can we return the product? I just wanted to exchange for a smaller size. A valid picture ID (Driver's License, State Photo ID, Passport or Military . 5 items, I paid no lower than $25 a piece. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. To maintain our great prices, we keep all aspects of our business simple. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. You guys are all so stupid and think you're entitled to everything. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. Manage Settings The cashier ask her to explain why i couldn't return. Never EVER pay with card in Ross, take cash to get a cash back. I went in to the store right after work and selected two Bamboo Pillows. It was purchased on 12/24 and returned on 12/26. 3-5 business days. Have never returned anything and we have shopped there for at least 2 years. Being a manager of a corporate store i would try to help everyone out. I work at ross and it is crazy what people try and get away with. NO Businness Ever should be taking back used items! You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. Yes, if you are shopping on behalf of a charitable organization. In order for a refund to be processed without a receipt (or with a gift receipt), valid ID such as a drivers license or state issued ID is required along contact information and signature. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Boo hoo~! 3)keep the tags if you need to staple them to the receipt *Required Fields. They are providing sanitization to all customers and associates. We are only doing our job, we are here to help you while following our policy. What a horrible way to do business. If tags are detached the item will not be accepted. Shorts weren't worn. This is something that the employees in Ross stores have no control over, it is sent to us like that. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. WHAT!!! Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. And it appears I will have to have my husband return the dresses. I have never heard of this. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. No, the companys policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. I've returned tons of stuff with no issues. You can also opt for store credit if you would prefer. Plus, they might charge you early termination fees or a restocking charge of up to $35. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. Follow the below-mentioned step-wise guide to make a successful return. The receipts states a different description than the actually jewelry item. I feel like they took advantage of her. Is a Ross Dress for Less catalog available? WHY??? It was in new, mint, as-sold-as condition with the receipt. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. The only way a store can compensate for losing money like that is to raise the prices. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. It takes days for my bank to refund the money. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. I said what about me? So, I wanted to exchange but cashier didn't let me. Ask me why I do not know, that is a corporate question. I think I have a receipt. I actually am a retail associate at Ross. Returned it in bag with all tags and the receipt same day . The reason for this is because sometimes on some products the product description is not always accurate on the product. I need to return some of these items and this is one of them. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . If you have trouble accessing this website, please call 8003351115. Come back tomorrow and the manager can do it. Suck it up and stop complaining. THINK ABOUT IT PPL. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Would not refund. I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! Retain the original register receipt for Gift Cards. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! (No tax return so far) The tax here is 9.000 percent. I said other stores let you do this especially when its a gift. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! Where and How to Find them at Store or Online? I have made plenty of returns with no issues. If the items you are returning are worn, used, and altered, you will not get any refund. See Also: The 2 Best Days to Shop at Ross to Save Money What Happens After 30 Days? ross return policy debit card Call us today! Ross has a very strict return policy because we are a discounted store, we already offer very low prices. I have been holding to these with receipt waiting for them in Dubois PA to open back up. Butit had to still have original tags on it and show no wear and be resell-able. Frustrated, she walked away and I asked her - Do you have the receipt? Because it was washed now I can't return it. I said what??? Therefore, the cashier deducted $24.99 from 60.92. They advised that they could not make the adjustment. A couple days later I checked my credit card and did not see the credit on my account. I am waiting for Ross to return my email about what company does collect this info. All returns are subject to system verification. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. Can you help? When I finally tried on the dress at home the tag was missing. In most cases your refund will automatically go back to the original form of payment used for the purchase. No MORE good quality and forget about cotton ones. Before you know it, I will drop Ross like I did Kohls when they ripped me off after I'm done. I have bought pet clothes, but that's it. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target GiftCard. You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. However my advice to you as my fellow consumers are as follow: Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. Strangely enough, we are humans too that are on your side but are limited by policy. What a RIP off. Now, I have never seen a pair of women's short that cheap. By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. I came back and checked my credit card statement and still no credit. Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. I feel ripped off. I honestly did not know that you did not honor it. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. I have been shopping at Ross since I was 18. Did you forget the return deadline? So just keep these things in mind. they can just repeat "ask ross top management for an explanation", I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? Even tho I was w step below mgt. I had. I am another Ross employee that explain some issues stated here. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. Needless to say I threw it away and wasted my money! Don't shop at Ross if you don't like it! I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. For further assistance, we also recommend you check out the official return policy page of Ross.com. Have you ever returned something at Ross before and not received the tax return? The company gives the Walter treatment "Get Your Sh*t and Get Out!" I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Frustrated, she walked away and I asked her - Do you have the receipt? Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. You can call Customer Service number 1-800-335-1115. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Went to return a pair of shoes without a receipt. After washing, the paints unraveled all along the seams, truly defective. I am very disappointed with my experience. The fox chapel in pgh pa is also doing a GREAT job. Never again will I go back ever and will make sure to spread the word on this terrible ran store. slap my items down and push them away so the next customer could be helped. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! That's not ok bc didn't need to buy the items! I have been trying to have her but she trying to sell her home. Get it together Ross. What is no, sales or dismiss outstanding invoices are at each store would go back on them? Than you for listening. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". So they really don't lose too much revenue when items are torn, broken or destroyed. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. She answered, "yes", I have the receipt and tags are on the dress. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. For cards . So unprofessional!. Even the dollar store has better quality than Ross. They wanted to know if that would be an issue. When I got home, he tried them on and it was too big. I was little surprised. honestly I have so many it was just more of a hassle as I just wanted to exchange for something that fit but the woman working informed me that if I didn't have a receipt they would have to send me a check if it was over $50 which it was not so I didn't see a problem then she looked at me and said that without a receipt they would have to mark the price of everything down and would be refunding me the sale price so I was still okay thinking they would knock a couple dollars off of the original price but as she started ringing items for the refund price she informed me that I paid $20 dollars originally and she would be refunding me $.49 cents what in the world part of a return policy is that. Callback tomorrow and speak to someone else. I am inquiring about*. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. I put down my purchases and walked out of the store. So customers that take advantage or try to beat the system ya stick it to them. That will help if necessary. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. I returned a pair of shoes I bought with my debit card. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. I would So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. The refund will take around 5 days to reflect on your account. Again, the return wasn't denied. They are providing disinfectant wipes to sanitize the cart before using it. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. Ask me why I do not know, that is a corporate question. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. The tags are still on and everything. If the tags are off and you don't have your receipt your damn problem. The return window for items sold on Target.com begins once the order has been invoiced. I had save my receipt I waited for the longest time on line. You DO NOT need to return items to the same Ross store where you bought them. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Ross is a ripoff. To Purchase!!! We do not give you cash back for debit card returns. Refunds. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. Letter. You can ask for an exchange only if the software turns out to be defective. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. Note: Pack your product properly with all the components that originally came with the product. What??? The person probably wants it back on their debit card (rather than a voucher). I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. Still, where is my $2.24 or $2.25 tax return?!?! I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Please keep this in mind next time your purchase with your debit or credit card. How to activate the MCTR debit card. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. Returns at Ross are super easy if you stick to their company policies. Did not want give to know. (she has not even tried yet). The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. Today I return a pair of shoes that I purchased for my 93 yr old mother. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Answer (1 of 4): Here are Target's refund options. Debit and credit card refunds will be available in up to 10 business days. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. The saless person said No they don't refund cologne. Companies use this information when issuing store credit cards to access the risk. This is ridiculous. ross return policy clearance items. As a Ross employee I'll clarify some of these incidents for you. 5. Refunds will not be given on software that has been opened. store without the unnecessary long wait time and have a store that cares about customer service! The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. Most stores give cash back if a debit card was used. In terms of business, the company would lose money if we operated that way and the company would soon fall. Stores give you money back if you give original receipt, I cannot understand your policy. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. but many times I see people want to return wore, dirty clothes and said it was never used. our other articles on return policy. I bought a pair of shoes and I returned it in perfect unused condition after one month. I said please explain to me how you count your 30days. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. article at here. I was told that I wasn't getting any no ey back since it took me a month to notice it. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. In the best-case scenario it could take up to 3 days depending on your bank. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. RIDICULOUS!! It happens more often than not and it's not a good reputation to give a store. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. Technology. Really, Like I Didn't Need An I.D. I'm very unhappy with the return/refund policy. If it's a dispute, the process can take significantly longer. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. i also have my receipt but dated back from 2019. Assocyou suck. I am a Ross employee. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. The first time they told that the manager was in the stores in the mornings. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. It can take up to five business days. Picture frames, shoes, etc. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. I had to argue with store clerk. I called the Ross I had bought the purse from. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. You can bring it back, youll just have to settle for store credit or an even exchange. They too refused to help me! I was argue with cashier and I asked her if that's new rule, she said that is not new rule. Yet, all tags on items and they had no damage. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. This is just not right. If you have two cards that are linked to the same account, you can return it using the other card that is linked. I am another Ross employee that explain some issues stated here. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? I refuse to get into trouble by not following procedures. Where is Buttermilk in Walmart? I've only wore it twice and I cut the tag off. This is why it makes since to inspect before you buy. I tried pulling it to get the teeth fastened at the base, but it didn't come down. If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. 15. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Some retailers just "let them walk out". She just kept interrupting me and would say it doesn't matter!!! I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) I go back to shopping and when I check out, it's with one of the people that helped with my return. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. I have the transaction in my bank account and just want my money back! I won't but a thing from that ratty store again. Next morning, went to 2nd Ross store and found more towels but still not complete sets. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. does Ross not give change back on vouchers? The 2nd associate told the first one to leave and she took over. Consumers need the option of returning an item, or else they would purchase far less products. The people waiting behind me where not happy as well. -All departments, affiliates, and employees of the College of Charleston who accept and process credit .
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