Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Apply now and a member of our team will work quickly to review your application and provide next steps. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Keep in mind, the more you service, the higher your earning potential! But what good is making your own schedule if you cant get a schedule? 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Best of Antivirus Software. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops is a recognized thought leader in the virtual contact center and customer service industries. Liveops: Flexibility. Log in. Okta goes so much further than other providers, Huckabay says. Okta offered exactly what Live Nation needed. Liveops employees can directly contribute to the success of students journeys through college into . Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Life doesnt always run on a schedule. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. . Consider holiday gift experiences. He sees a role for Okta in all of it. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Want to become an Independent Liveops Agent. contact center Opportunities - Work From Home - Join Liveops (sales@liveops.com) Press & Media. If you are looking for Liveops Agent Portal Okta? Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Quickly assessing customer needs and providing sound solutions. Remember me. Microsoft Edge Addons We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. You can make money teaching it online. First, check out our frequently asked questions about the agent experience and application process. Universal Login. Facilitating collaboration and communication with the best available solutions was another key goal. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Liveops exists to improve people's lives, and . Liveops | Okta . https://join.liveops.com/work-from-home-call-center-jobs/ Please update your browser to the latest version on or before July 31, 2020. It was as simple as they said, adds Myers. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Whats it like to be self-employed and provide virtual contact center services? Yes! But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Community. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. The background check requires a $24.99 processing fee paid directly to our vendor. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. You get to dictate when and how often you commit to providing services. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Login. Main hustle or side gig its all up to you. Liveops Nation - Virtual contact center Community Forgot password? Keep contractors happy with accurate payments on time, every time. Still have questions? Come on board! Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. 10 Things I Wish I Knew Before Becoming A Liveops Agent Client opportunities may have additional requirements, including expanded client-specific certification. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Independent Contractor Management - Openforce Have additional questions about applying? To find out more, read our Privacy Policy and Cookie Policy. See all features. Earning potential. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Applicant Login - Join Liveops Unfortunately they dont pay a minimum per hour like other companies. Onboarding employees has become much more efficient. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Support. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Health, Dental & Vision. Login here. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Want to give someone something unique this holiday season? Get Directions Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. When someone leaves, they're deactivated. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Liveops offers work from home in customer service and sales. . McAfee and Norton were almost a tie but by far the most popular amongst agents. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Avoid Recruiting Scams View our background requirements here. Help patients get the most out of treatment plans. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). REDUCE RISK Rest assured your contractor compliance is always audit-ready. Organizations. I wish there was some type of base pay. Duo Security for MFA | Okta Login to know the status of the ticket. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Login to track your existing support requests. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Actual earnings may vary depending on client opportunity and support required. Flexibility. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. GM Regional Customer Care Operations, major utility. Liveops Agent Portal And Liveops Nation Com Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. about the agent experience and application. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Then, this is the place where you can find some sources which provide detailed information. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Mobile first. Username or Email Password. Find Out How & Apply . One where youre provided with free warm leads? Different programs have different pay structures. If there are system issues, you will not get paid. process. The amount of paper eliminated alone was a huge benefit. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. The sign-in URL is the web address you use in your desktop browser to access your company portal. Use your email address or username and password to sign into your WebCE learning center account. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Be the customer care voice of top brands, providing best-in-class service. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Knowledge Base. Learn about Liveops Enterprise Solutions Click Here . Were all looking at the same data one version of truth consolidated in a single repository. Flexibility. Conducting inbound/outbound customer service calls. Submit an application for an available virtual contact center opportunity. LiveOps Review | How it Works & What To Expect - SideHusl Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Its why weve led the industry in virtual flex agent services for more than 20 years. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Managing multiple systems, programs, and screens simultaneously. I trust them and look forward to more cooperation and partnership in the future. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Sign In | WebCE You can also manage cookies in your browser settings. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. We use cookies to improve your experience on our website. Go Further; Marketplace. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Liveops Nation - Virtual Call Center Community. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Cons. Not everyone will be as precious with your business as you are. Our Offices. You can also manage cookies in your browser settings. Assist customers with orders, questions, and returns. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Support. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. The freedom of an entrepreneur. About Liveops Employee benefits & perks. Existing Duo Security enrollments. Apply to Liveops (Fountain) After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Login to track your existing support requests. which is why weve been helping companies like yours for over 20 years. Everyone else we spoke to claimed they were cloud-based but they weren't. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Forgot Password Enter the email address associated with your account. Liveops is a recognized thought leader in the virtual contact center and customer service industries. 2 Ways to Quickly Find Your Company's Okta Sign In Page Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Login - LiveOps Inc. IT Support To find out more, read our Privacy Policy and Cookie Policy. Documenting details of calls and customer interactions. Are you an employee? No problem. Liveops | Okta We understand the complex nature of managing independent contractors. HSA and PPO Options National and Local Networks Retirement. Its a good company depending on the project you are on. They have to be accessible, easy to use, secure, and platform agnostic. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. You are paid the the talk/email minute when working so your pay for each day will vary. Copyright 2023 Liveops, Inc. All rights reserved. Still have questions? This is critical, says Huckabay. Build a thriving work-at-home business providing remote customer service for top brands. Login. Login - Corporate Helpdesk But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. To accept cookies continue browsing as normal. See Capabilities for more details. Autonomy. If there are system issues, you will not get paid. I still love it., I strongly recommend not working for this company. You dont have to do anything else.. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. We use cookies to improve your experience on our website. Okta Enterprise Solutions. Support staff employees are great and work hard to keep us busy and motivated. Why Liveops - Virtual Call Center Solutions Connect contractors to affordable commercial insurances. Goodbye long commutes, rigid schedules, and busybody managers. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Copyright 2023 Liveops, Inc. All rights reserved. Check the Eligibility requirements and make sure were currently accepting applications in your state. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Agent Sign-In. Here's everything you need to succeed with Okta. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Need to plan around other commitments? Virtual Call Center Services - Resources - Liveops Across the country. Copyright 2023 Liveops, Inc. All rights reserved. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Creatively solving problems. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Pay, Vacation time, You get to work from home. Independent Contractor Attack Protection. Sign an Independent Contractor Agreement. Live far from an urban center? Earning potential. This was a tight category! fits your experience, personality, and preferences the best? They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Connect and protect your employees, contractors, and business partners with Identity-powered security. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Copyright 2023 Liveops, Inc. All rights reserved. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Status. Ditch the paperwork and endless manual tasks. Forgot your password? Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Read more. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We would like to show you a description here but the site won't allow us. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Liveops, Inc. | LinkedIn Freedom. Sign an Independent Contractor Agreement. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. And, no calls equals no pay. Be a superhero sales agent with great earning potential. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. I still love it., You make your own schedule. Qualify and onboard contractors in record time. You may also receive performance-based pay or other incentives. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. As a lot of people in the company say: it just works. Join Liveops Nation and experience the freedom and autonomy of being self-employed! My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Please enable it to improve your browsing experience. Working at Liveops: 947 Reviews | Indeed.com Hello, Liveops. You can also manage cookies in your browser settings. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Work From Home contact center Roles - Join Liveops That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Innovate without compromise with Customer Identity Cloud. Independent Contractor management Ditch the paperwork and endless manual tasks. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news .
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