Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Press question mark to learn the rest of the keyboard shortcuts. If you have bought your tickets at the venue's box office? Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Price and availability of any ticket, product or service on the Service are subject to change without notice. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. We also give them access to 24/7, multilingual . If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Click here. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. What is ticket insurance? By clicking Next, you agree to the AXS.com Terms and Conditions. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Any ticket issued via the Service is a revocable license. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Peter Kay tickets --. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. If you bought tickets online or over the phone, you won't need to do a thing. The refund will be issued to the Payment Method on file. a very friendly member of staff :) Date of experience: 16 February 2023. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. We can't reclaim the money and issue the refund to a new card for you. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. IP: 141.94.161.174 Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. The availability of tickets is subject to change. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. A scan or clear photograph sent by email is acceptable. Please note that orders are processed only after a billing address and other billing information has been verified. Official Tickets and Your Source for Live Entertainment | AXS.com follow our steps to get a refund from a ticket seller. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Only items purchased on the AXS official website can be returned for refund or exchange. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. Testimonials But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. Please note that we are currently unable to process postal documents. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. There are no suggested results at this time. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. email from them: "Thank you for contacting AXS. Verification of information may be required prior to the acknowledgment or completion of any purchase. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. It's all a fan needs, all in one app. The document details need to meet the requirements of your Booking Refund Protection. With a simple integration this product has gone from strength to strength enabling AXS . No refunds are offered for online (virtual) events unless the event is canceled. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Please be advised we will require a copy of the death certificate to be attached. If I have XCover ticket insurance and miss an event, can I get a refund? For tickets to events located in the United States, the Service is operated by AXS Group LLC. x, Hello! All ticket prices for events that occur in Canada are stated in Canadian Dollars. 5 minutes isn't long enough! Can I get a refund for a cancelled or postponed event? and now it says "refund pending". Dollars. Privacy Policy We notice that your web browser is out-of-date. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Show more Show less For more information, please see our a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. found at the bottom of this page. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. What is AXS Premium? You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. SAFETY AND SECURITY. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Yes - If customer is prevented from attending because of a government mandate, this is covered. Ad . I cannot access the Insurance company. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. I tried to buy insurance after the fact but . By clicking a link you are consenting to this. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . You should evaluate your risk in determining whether to attend the event. We appreciate your patience during this unprecedented time. A per-order delivery fee may also be assessed, depending on the delivery method. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. and our In these cases, customer service will attempt to contact you, using the information we have on file. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. No forms, no IDs, no complications. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. I can't go to a concert anymore, any tips to ensure i get my money back? Please note: The account holder is liable for bank charges levied by the receiving bank. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. It doesn't apply to housemates who aren't family members or due to attend the event. Fan Update. Took about 5-6 weeks and lots of following up but did get all my money back. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. If they allow it, you'll get a refund. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. How do I get my AXS Premium tickets once I complete my purchase? It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. All ticket prices for events that occur in the United States are stated in U.S. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Have now given up. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. You may also be linked to a third-party site, which is not affiliated with our Service. The truth is that paying for insurance to guard against this is a waste of money. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. You are solely responsible for making a purchase, based on the information provided on our Service. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. (United Kingdom) AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Date on which medical attention was first sought for illness/injury? Please visit our help page or contact customer support for assistance. Cover applies if an immediate family member or a member of the booking party tests positive. Are AXS Premium tickets sold for every event? Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). Unless otherwise stated as part of the purchase, any primary tickets (i.e. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Seller fees on the Service may vary. The truth is that paying for insurance to guard against this is a waste of money. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. If you are purchasing a resale ticket (i.e. We will require vehicle recovery service confirmation and receipts. When did you become aware that you were unable to attend the Event? ugh I am raaaaaging. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. mail NEVER AGAIN! Fans may consider purchasing Allianz ticket insurance at the time of purchase. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Click Close and Add Documents to go back and add them now. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey!
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