2/27 (https://bit.ly/3IGNRwz) The tags are re-editable. Here is how to check the appointed depot information for empty container return. Press submit when you are done. These days will be countable days within the free time period for detention. This cookie is used as a unique identifier to track viewing of videos. Reefer demurrage includes plug-in/electricity charges. Tampa - first 8:00 AM following vessel departure. .eg-eyebrow { deliveries. Direction: Import width: 20%; If you received a defective or damaged item our customer service team may ask for you to send a picture of the items instead of returning the items. Packing Of Cargo Transport Units (CTU Code), Terminals, Restrictions, Free Time, Local Surcharges, Office Calendar. @media(min-width: 769px) { Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows. Everport. If your item is defective, you have one year from the date of purchase to return it. Sets session expire time for the user across multiple applications. Pacific Maritime Association Adopted in May 2007, Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd. , Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte Ltd., and Evergreen Marine (Asia) Ptd Ltd. Click EmptyReturns and scroll down until you find your area and size/type. For UPS or FedEX, please drop it off at your nearest UPS or FedEx location. Container : 60 containers max. Please send all returns or exchanges to: Type your IDs here or use Ctrl+V to paste multiple IDs, Order and pay for additional services such as VGM. Empty Return Information 20' Dry, 40' Dry, and 40' High Cubes are Returned to Fleet Street - Berth 64 . When your package is ready do one of the following: For the U.S. of Agriculture Adopted in May 2007, Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd. , Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte Ltd., and Evergreen Marine (Asia) Ptd Ltd. Trucks serving our international container terminals must have an active RFID tag and have a 2007 or newer engine or a certified equivalent emission control system. Keeps user information for session identifier after the user has logged in. Disputes due to containers associated with Government holds: A statement validating the customs hold was not a result of any action by the shipper, their agent, or any party to the bill of lading. Empty Returns SFCT is receiving empty equipment as outlined for the shipping lines below. Please key in your Shipping Line name for each terminal. text-decoration: none; Choose the Place of Delivery (POD) of your shipment. Our team is here to help deliver best-in-class service to our customers. Meat (Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY). After 90 days, there are no returns.Mini and Micro Paks may not be returned. CMA CGM: (877) 556-6308 Business days are defined as Monday - Friday, excluding holidays at ocean terminals, and Monday - Saturday, excluding holidays at rail ramps with the exception of Long Beach and Los Angeles. Import Refrigerated Cargo - CY Deliveries - Price Increase. Over 100 warehouse facilities operate within 15 miles of port facilities offering a variety of services for handling transload cargo. Please email tiwyard@everport-terminals.comif you have any questions or issues regarding the appointment system. Empty dry containers will be released against bookingsand full dry exports will be accepted 7 working days prior to vessel arrival. If you have not, or just want to be sure, you can search the list we . Appointment slots will open 7 days in advance (subject to change). Jacksonville - first 8:00 AM following vessel departure Email us : atl@evergreen-shipping.us Return to top Dallas Sales Offices Tollway Plaza I 16000 North Dallas Parkway, Suite 400 Dallas , TX 75248 Tel : (972) 246-2271 Fax : (972) 246-5503 Email us : dlsbiz@evergreen-shipping.us Return to top Houston Sales Offices 6575 West Loop South Suite 640 Bellaire , Texas 77401 Tel : (713) 661-8884 Disputes due to inability to secure a terminal appointment to return equipment: A time stamped screenshot of a terminal appointment system indicating an appointment was not available at any applicable Carrier return locations for the date a waiver is being applied for, including all shifts where applicable. The queue lot will be open during this time to allow truckers to park and create an appointment. Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. For the most currentinformation, please contact your marine terminal, logistics provider or ocean carrier. } Were recognized nationally as a major container gateway, but also handle breakbulk, autos and bulk commodities. The Cookies Notice will not reappear if the cookie is set. Customer Service: customerservice-tiw@abpiusa.com, CMACGM 877-556-6308 APL 800-999-7733, COSCO 866-830-2550 OOCL 630-645-9120, Yard & Gate: 253-287-4106 or 253-287-4114. form of the original payment, such as credit card or PayPal. Evergreen Enterprises The Northwest Seaport Alliance Remembers if the user accepts or rejects the Cookies Notice. Marine exchange of SoCal, APL: (800) 999-7733 We are a leading container gateway in the United States. At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions. One Sitcum Plaza, Tacoma, WA 98421. deliver best-in-class service to our customers. Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. Appointments will lockout 30 minutes prior to the start of each hour. display: none; Please login or create an account to access online services. Please refer to CMA empty return and dispatch information ANL Singapore Date: Friday, March 03, 2023 To receive alerts via email or SMS as they develop, please sign up for Terminal Alerts. Our warehouse is currently experiencing delays. text-transform: uppercase; Request. Limited same day appointments will be available for certain transactions. Local Information. Port Elizabeth is APM Terminals' largest terminal on the east coast of North America, and offers the largest reefer capacity in the port of New York and New Jersey. When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. example: YMLU8990900) in the box below to get . Your online behaviour could be followed by these third parties. We will work directly with the retailer on these issues of consumer returns. Identifies a valid user using single sign-on across multiple applications. Contact information for the different equipment control teams can be found at the top based on the city you are looking for. For more information on the limited gate please reach out to EBPI customer service at (385)777-5522 or e-mail at customerservice-tiw@ebpiusa.com. voyage, detailed container specification enquiry, carbon calculator, and Maersk North America Market Update (February 2023), Service changes Asia to/from North America sailings, Genset Charge - U.S. 2022 Earth Hour. APM Terminals offers seamless, cost-effective and reliable container weighing solution that will save you both time and money. Allows the user to access multiple applications by using single sign-on. Stores a unique chat session status and session information such as user name, company name, email address, question that posted by the user and chat history. **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. Free time will commence the first 0800 on the first business day following discharge of the container at an ocean terminal, or the arrival of a container at a rail ramp or an inland CY (owned or contracted by Carrier), except in: Checks whether cookies are enabled or not. Don't miss out on sales, new arrivals and more. Usually used to maintain an anonymised user session by the server. Shipping Line Contacts Status , .eg-eyebrow div { Please check with the terminal location for all terminal pickup procedures and to validate cargo is available for pickup. An e-mail to Maersks equipment team requesting an alternate location to return the equipment. |. Ocean Carriers can participate directly by simply sending a standardized Excel file that is digitized and accepted into the application by eModal. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. Limited same day appointments will be available for certain transactions, however not all transactions will be guaranteed. .eg-eyebrow-right { Stores Boolean values to check whether website must be animated. Please enter your Evergreen account number and zip code to activate your online account below. Such screenshots must be taken between 6:00 a.m.-12:00pm (noon) the day before the Waiver Date and between 6:00a.m. Please search the Empty Container Return Exceptions list to locate your empty container delivery location. Please do not arrive without an appointment. Ends on the day that the full container is gated-out of the terminal. Go to Maersk One Stop Import Solution (MDDC) website. Shipping Line options will appear as you type. At CY Rail Facilities working days are defined as Monday through Saturday. Advisory to Clients ( Covid - 19 Pandemic Surge Recurrence ) Effective January 10, 2022. Version: em2005.1201.25 2022 Maher Terminals LLC - All Rights Reserved. We do not accept C.O.D. Baltimore - first 8:00 AM following vessel departure When a facility is closed for a full working day during the free time period, the day will not count against the cargo free time. width: 80%; vessel tracking, port schedule, access rates of exchange for your selected } Remembers the users tracking preferences on www.oocl.com (e.g. Please contact Evergreen at 972-764-1350 for any demurrage questions. OOCL Lite provide real time sailing schedule search, cargo tracking, shipment Related Articles. Please enter container or booking IDs (Maximum 50 Entries). within the eModal Community Portal also provide a central place for intermodal stakeholders to post and view vessel information by both calendar and list views. We refund the returned merchandise within 8 business days of receiving the items. To ensure appointment availability, it is encouraged to place appointments daily by noon. Please verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. 8, 2021 in order to access the terminal. Empty return locations can change any time without notice. Country: United States APM Terminals Port Elizabeth has a specialist team and equipment ready to load and unload your Out-of-Gauge or Break Bulk Cargo. At Evergreen Shipping Agency (America) Corp., Quality is our best assurance. Pier 46, 401 Alaskan Way S, Seattle WA 98104, Tacoma Harbor | Directions Currency: USD Reefer container with IMO follows Reefer. The eContainer application will advise where to return an empty container in a given metropolitan location. Vessel Schedule As a standard, our returns policy is the following: No unauthorized returns will be accepted. If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. UIIA Notification Region. Maersk Spot now also includes extendable Free time options. In the past days, both Rail Operators have now enforced restrictions on the return of empty containers (MT's) to those ramps, which has meant the need for us to secure additional empty storage . Click EmptyReturns and scroll down until you find your area and size/type. APPOINTMENTS ARE REQUIRED FOR ALL GATE MOVES. Simply enter your chassis, container or booking number to print a copy. All free flow piles must be picked up within 3 days of discharge. When free time expires, demurrage accrues for each day irrespective of whether the facility is open or closed, given the full free time period was given to pickup the cargo. Under a port development authority, the NWSA manages the container, breakbulk, auto and some bulk terminals in Seattle and Tacoma. Click on DnD Calculation tab. Specifically for the below dispute types, please include the following: Disputes due to inability to secure a terminal appointment to pickup equipment: A screenshot indicating no appointments were available for each day of the freetime period and up to day of pickup. Application: The free time & charges applied will be those in place on the origin price calculation date (PCD). Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. Where do I return my empty container? We use the latest systems to provide you with real-time information about the status of your cargo, online vessel schedules, online payments and an efficient truck appointment system. ** Newark/Miami includes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. Terminal Alerts provide you with real-time, personalised operational updates via SMS or email. If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. This information is compiled from terminal websites and updated by9 a.m. Monday through Friday. For Long Beach and Los Angeles working days are defined Monday through Saturday when open, including operating holidays for cargo discharging at terminals. However not all transactions will be guaranteed. Text NWSA TRUCKS to 46-8311 to receive updates via text message (message and data rates apply). Contact information for the different equipment control teams can be found at t. How do I know if my container is an off hire? Book your shipments online via SPOT at a fixed price and with a loading guarantee to know when they will arrive. To see the satellite locations for an Equipment Provider, simply click on the EP's company name. Look up rates for new shipments and inland tariffs. The tags are re-editable. 2018 - Evergreen's Marine Terminal of the Year Award; 2018 - The Association of Bi-State Motor Carriers Award; 2018 - National Truck Driver Appreciation Week; 2017 - Evergreen's Marine Terminal of the Year Award; Careers; Payment; Help; Contact Us If your item is defective, you have one year from the date of purchase to return it. Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. 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