Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. These tickets were not purchased with a coupon. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Tickets were either never delivered or arrived late. Hope someone from Spain make a demand withe the corresponding authorities. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. This cookie is used for the website live chat box to function properly. Otherwise you will receive a voucher for 120% of your purchase price. She said to late sorry. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Stub Hub stole from me. Shame On You. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. It has been awhile since I made the phone call to initiate a refund. 2023 The Hollywood Reporter, LLC. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. So much for the 100% guarantee. We greatly appreciate our communitys patience and understanding during this extraordinary time.. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. They had me wait 3 hours to tell me to go scratch. Remember to provide us with valuable feedback. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. After another hold the rep told me the manager said the same thing. Dworsky says he hopes she'll intervene. We appreciate your patience. I'm upset at this it's fraud, Just want your attention. This site is horrible. I simply do not understand how this can happen. Receive a coupon for 120 percent of your original purchase*. Its a bull. This cookie is set by GDPR Cookie Consent plugin. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! Obviously the concert was canceled and I would like my money refunded. 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To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. i have attached the information from the venue. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. How Can I Request a Refund for a StubHub Ticket? The company even repeated that promise of full refunds in an email sent to Cormier in early March. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. He reportedly paid $120 per ticket. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. It . I called immediately but received the same reply, "No refunds!" Tried to resell same tickets for $20 more. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. This cookie is set by GDPR Cookie Consent plugin. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Yes IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. i have tried to call several times but have been on hold >3 hours on 2 occasions. No where does it state that you needed to be a student at the school to use these. StubHub will contact you as soon as possible. IndustryLegalTop Story Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. We waited two hours until they decided to open the door again. However you may visit Settings to provide a controlled consent. Stub hub has failed its customers once again with a terrible return policy. How is this right? I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. I placed the call today, which is the day after. Use of this website signifies your agreement to our. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Massachusetts has clear rules on returns and refunds. You can resell your ticket using either an app or a PC. Hour on Chat and another hour on phone. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Dave Clark. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I will never use Stub Hub again. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. I selected a particular date for a Broadway show. I purchased a ticket in February for a concert for over $800. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. So you don't think it's possible the original buyer got refunded and we just don't know about it? This is the worst service I have ever are ticketes but are tickets were NO good. StubHub will offer refunds for canceled events but not postponed events. Even though I didn't get a reprint it was still great. Concert is tonight and just received tickets in a completely different section then what i paid for. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. If Adele ends up cancelling you will get a refund. Do not buy tix here! Of course! Copyright 2023 Xperiology. I don't even have an account, never purchased tickets but some thief stole my card info. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Called stubhub, no help! 2023, Hearst Television Inc. on behalf of WCVB-TV. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. I hope they will reply me asap, I just want get my money back. Dworsky says he hopes she'll intervene. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? At this point, this transaction constitutes fraud. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Others were postponed. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Never use stubhub again. Still haven't received refund. That's not their fault, that's your fault. They only let a few more people in until they actually closed all the doors. They said the money had already gone to the seller which is pure BS. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. I have been attempting to contact you several times regarding ticket order #553613638. A lot of tickets sold on stubhub are individual people. Call +1 (866) 788-2482 with all the details about the purchase. 5. Our policy change may have come as a surprise to people. I just bought a parking pass for an event. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Unfortunately, my order was submitted when I was clicked the cancel button. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Required fields are marked *. Refund peoples money. never use them again. Hi Joan. Other sellers may take a case-by-case policy. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I got real sick and cannot go to the concert I need to possibly get reimbursed please. StubHub phone wait times are 3 hours. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StubHub updated their policy today. Their poor customer service folks! At NO stage did they advertise this game as a TBA or TBC date and time. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Unconscionable Money grabbers. Overcharged. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. I ordered the tickets less than an hour ago. So i grabbed 2 tickets ( I checked after they went on sale). I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. "I finally got a supervisor on the line and he said 'No. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. What if I never got either? Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Copyright 2012 - 2023, ReturnsAndRefunds.com. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. The credits are valid through the end of 2022. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Most of us didn't leave yet! The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. We are changing the way you register and sign-in to the StubHub Community. We will process the refund to your original payment method within 5 days. They could not refund me nor give me the seats I wanted. Hopefully the credit card company will stand up for me. StubHub is taking a lot heat over the policy. Putting the money back in StubHub's money-back guarantee. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Too late to purchase decent seats. to see the game on TV? Last Updated on June 24, 2020 by Dave Clark Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. As a marketplace, we act as an intermediary for buyers and sellers. I want my money back I am not thinking about other events that might take place in the far away future. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". 4. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. For $2400 this is pure BS and will not stand. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Thank you StubHub. Its a bs. Wrong seats. I am quite dissappointed. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. StubHub has the final decision on whether or not you will receive a refund. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. On or about May 3, 2021, Defendant announced that it would provide Eligible Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. We were so upset. As your event is postponed you are in limbo. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. UPS delivered my tickets, but now I can't find them. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I won't let them take advantage of fans like me by ; and they have friendly voices. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. At the event, tickets were discovered to be invalid. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. They were for the correct date and time ? On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. The refund will typically process within 5 to 8 business days. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. If these are not available, you will likely get a full refund. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. These people are entitled to their money back. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Second package was never able to contact anyone to reroute as address was incorrect. Also, awfully bold of them to assume I would want to purchase through them again. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Thanks. Wrong seats. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Also disputing a charge that you made is fraud. NEVER again! If these are not available, you will likely get a full refund. Your service is terrible and not worth the fee. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Overall awful experience with only one of four tickets received for $500. Customer service will only take calls for ppl with event in the next 24 hours. StubHub Return Policy [Quick Information]. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. Have you made a mistake by purchasing an excessive number of tickets? "We were only allowed 120 percent credit toward future concerts, not refunds. A UNETHICAL ON THEIR PART. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. September 15, 2021 StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. The event has been passed, and no new date has been posted. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. But by the end of March, refunds were suddenly gone. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. Last time I'll probably use StubHub. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. I'm not paying $176 when stub hub messed up my order. I will never use this site again and highly advocate not using it to anyone due to this. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? We're not refunding money at this point,'" Cormier said. Now they are saying they will give us a coupon for events canceled. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I am traveling today from Mexico to Madridfor what? Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. That is a great question.
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