United States. Thanks for your feedback. We will not be liable if for any reason this Website is unavailable at any time or for any period. If you need specific product measurements or have further questions, please email us at. -Kate. We reserve the right to withdraw linking permission without notice. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Order took over 2-4 weeks to be delivered. Hi Hailey, We want to make sure that this refund goes through immediately. Lucy in the Sky, Inc. operates this Website. I will definitely order from this website again. If you need your dress for a specific date you might want to find a different one. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. i ordered 2 dresses october 2 and need them for october 11. thanks! By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Then, the item never ships. Very professional. She responded quickly and answered all my questions. Please email us at resolution@lucyinthesky.email if anything else. Yes, the one dress I never received was . For my troubles, I've been offered a $25 store credit. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Check out what 6,964 people have written so far, and share your own experience. -Kate. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. We'd love to assist you further if you need help with returns. I had a few concerns about my order and my online team member Danielle M. was very helpful. I reached out to customer service numerous times and have not had a response. We're so sorry to hear that you had issues with your order. We want to make sure this is refunded immediately. -Kate. . After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. This isn't a real company. We have no idea when the dress will arrive or if it will arrive on time. Hi Kim, The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. She answered all the questions we had quickly and gave good advice. Excellent Customer Service, Quality Name Brands. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. We may contract with other. We're so sorry to hear about the order. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Oh no! Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Search. Thanks for your feedback. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. A cookie is a small file which asks permission to be placed on your computer's hard drive. We're so sorry to hear that your order had quality issues. Check out what 6,872 people have written so far, and share your own experience. Extremely disappointed and feeling like they stole from me. Hi! Not only was she patient but she was quick and so attentive. The stated ship times cannot be altered with the delivery method. - Kate. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. I ordered a dress on October 2,2019 and still not dress. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. We also ensure all reviews are published without moderation. 03337591728. Please contact us via Live Chat for 24 hour customer care. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? I will absolutely be reordering a new size and be a returning customer! Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. . Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. It has been such a negative experience. Please email us at resolution@lucyinthesky.email if anything else. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Shop now at www.lucyinthesky.com. It makes total sense why they only give you store credit, or else they'd be out of business! They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Daughter bought a dress for homecoming from this site. It is a no for me. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). There is no phone number and the chat has been disabled. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Article created 4 years ago. The dresses were way too short - they barely covered my butt. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Please email us at resolution@lucyinthesky.email so we can look into this for you. How would you even know if something would fit or if you'd like the quality? It was not the representatives fault, so she did great, but the company should do better in alerting guests. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Worst experience. Customer service is non-existent. Two out of four of the dresses arrived by January. I love Lucy in the sky ! Categories. This Privacy Policy Statement only covers our Website and does not cover any other website. So ordered the 3rd dress in a different style. There are no fees if you pay on time. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! HOW DO I CHECK DELIVERY STATUS OF MY ORDER? If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Shipping was supposed to be 5 business days. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. If you want to make a complaint to the Sky customer service team, they can be reached on . Her mom (Gene's mother's sister) has moved to France. Tip for consumers:NO REFUNDS! -Kate. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Products used:Still waiting for it to arrive (for 6 weeks)! We'd love to hear from you so that we can find a resolution. Please emails us at resolution@lucyinthesky.email so we can better assist you. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. I have been waiting for almost three weeks and still haven't got my money back. DO YOU SHIP INTERNATIONALLY? Hi Lily, 6) Actor William Shatner also covered the song in dramatic, spoken-word style. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. What a terrible return policy for a online store. We're sorry to hear that you had issues with your order. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. . Hi there. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. We therefore have no responsibility or liability for the content and activities of these linked sites. Beyond disappointed. Find out how we combat fake reviews. Any orders cancelled within 14 days of being placed can be cancelled for store credit. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. I loved 1/2 dresses I bought. I foresee no dress, no money returned and no reply. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Please read the product description of each item carefully before purchasing. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. I messed up my address and they were quick to help and fix my mistake. Help and support; Contact BT; Back. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. We'd love to make sure we make this right and find a resolution. 5726 Solutions. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. The dress did not fit correctly and they will only give you credit no refund. Chat is only option and that takes hours to even get a chat representative. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. These companies are a dime a dozen, you can 100% find another that actually values customer service. -Kate. If the issue persists, we would suggest to follow up with your bank. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. These linked sites have separate and independent privacy policies. If anything else you can email us at resolution@lucyinthesky.email-Kate. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Thanks for your feedback. It fits exactly to measurements specified in the skirt section for sure! Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Hi Bailey! If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. "lucy in the sky. This will be automatically applied to your account attached to the email address used for the order. -Kate. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. From time to time, we may restrict access to some parts or all of this Website. Our styles are designed exclusively in Los Angeles. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order This cost is not covered by us and is charged directly by your local government. Saved jobs You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. We ordered a dress on 9/6. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. You can only email and live chat with them. It is 9/23 no dress. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. We're so sorry to hear that you have not received your refund yet. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Free Returns for United States Customers. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Share. I HAVE NOT RECEIVED MY ORDER. Lucy In The Sky. It is an eligible payment method for all U.S orders over $35. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Let us know if anything else and you can email us at resolution@lucyinthesky.email! If you placed an order without an account, you can use the same email to create an account to access your return label. Please email us at resolution@lucyinthesky.email so we can assist you sooner. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Sky's customer service number. Hi Teagan, Thanks for your feedback. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. We're so sorry to hear about the order. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.