I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Open a Disput. Read our most popular questions and answers about handling return requests from your buyers. See Partial refund guidelines. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Should I wait for the seller to contact me? The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. IMO as a seller its always better to accept returns, as you then have some control. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. The buyer returned the item used or damaged. Carefully check the returned item before giving the refund. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. Create a list of items the rule applies to. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. This is a good option for low-value items. It's become so bad that it's the topic of memes and the punchline of jokes. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); If an item is returned used or damaged, it may be appropriate to give a partial refund. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. 2 business days after receiving the returned item. This is a good option for low-value items. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Fill in the total refund amount (s) and the return reasons. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. This is at the seller's discretion. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. For example, you may have opted to automatically accept return requests. If we're asked to step in and help, we may ask the buyer to return the item to you. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. In the wrong place? You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. document.write ("&loc=" + escape(window.location)); I talk about what I have handled these returns and I tell you which policy works best for my eBay business. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . 01:38 PM If you offered free shipping, you'll need to refund the buyer the full amount of the item. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. When a buyer opens a return request, the funds related to the sale may be put on hold. Returns related questions? Choose the item above to start resolving a return. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Otherwise you can consider this closed - nothing more for you to do. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Here you can discuss returns with other members. If the buyer is responsible, choose your return address from the dropdown menu. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. But I've never heard that automatically happens just because a seller doesn't offer returns. If the buyer is responsible, choose your return address from the dropdown menu. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. 04-18-2022 The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. 04-18-2022 How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. ,