I'm Travelling - where and when will I receive my tickets? . . Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Taylor Swift Tickets. Knotfest Japan Tickets. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Shows from the North American leg were also postponed until 2022 for the same reason. Only to be given the run around. Please note this does not include any Tax that may be payable on fees We are required to pay. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. When We receive an offer by bank transfer, We will check to see if the bank account is valid. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. About Us Note that this is separate from any Tax viagogo is required to charge on its fees. All forms of redress are non-transferable and non-refundable. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Due to extreme weather conditions, our phone lines are currently closed. 3.Click Dispute a Transaction. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 6 things you can do to get a refund for canceled, postponed or Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . How do I find tickets I've already downloaded? Report Fraud 2.13 Ticket Information. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. 2.5 Tax on Seller Proceeds. has found. 2.9 Seller's Confirmation Obligation. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. However during the pandemic the response times may slow down. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Dial +1 (866) 788-2482. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. 6.9 Change or Suspension of Site. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Ticket reseller Viagogo defends practices in face of consumer and We will also add Tax on our fees as applicable. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. I have lots of interesting documentation. Kiwi issues warning after Viagogo 'ripped off' elderly mother We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Ha*Ash Concert Tickets. that reports on class action lawsuits, class action settlements, These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Case Name & No. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Viagogo had a selection of how much did you want to spend for a ticket. Ive been told a refund is coming in 10 days 4 times now. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Terms and Conditions. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. Why do my tickets have someone elses name on them? is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Apparently not. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. You will be entitled to a full refund or a 120% voucher. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. That's not something you're likely to shake off. Andr Rieu Tickets. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. settlement administrator or your attorney for any updates regarding We may investigate complaints and violations of our policies. Since June, we've found listings for events at all of these venues on Viagogo. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. . This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Unfortunately it might take a lot of back and forth communication. We think businesses - especially those with substantial resources - should still provide refunds for events . Terms and Conditions - viagogo ticket exchange I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Complain to the ticketing website. 6.4 Release. Viagogo accused of listing non-existent tickets on behalf of seller We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. I haven't received an email confirming my order. We do not control the information provided by other users which is made available through the Site. Join The National Math and Science Initiative Class Action, Today! 684 Posts. Otherwise, avoid!!! 'Such tickets will become void and the ticket holder refused entry to the theatre. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Eric Clapton Concert Tickets. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. How do I change the email address on my account? 'I was scammed out of 160 after fraudsters tricked me into buying fake