This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. While you can purchase a ticket on desktop, you cannot sign into a desktop web/mobile version. Checked my account and it's back in there. I purchased three tickets for friends to go to the Joyner Lucas concert. Then the final queue starts for buying tickets. I just wanted to see the reviews other people provided about AXS, so hopefully the pdfs I printed get me and my friend in to the venue. Never use this service again. I emailed AXS 2 times trying to resolve the problem and find out in in fact I do actually have tickets. Even the emails disappeared. If they have a 2* rating, why did you sell through them? When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. Unfortunately when I was looking for tickets (right when the tour was announced), they were the only ones selling them :/ I think Still Woozy hired AXS as the ticketing company for the tour and all the other sites are selling resale tickets. I had to try get them on chat again and never got to talk to anyone. I go to at least 10 shows a year, not necessarily all through axs, but probably a fair split or slight majority. Mexican sensation Santa Fe Klan will kick off his Todo Y Nada U.S. Tour with Snow Tha Product and Tornillo this summer! Not true! I fought the charge on my credit card, and they finally credited me back a full 9 months later. Panic over. It seems like nothing on AXSTickets worked! What does face value mean? could not the sell tad was not lit up. Lets try again. So I kept trying and the same thing kept happening. Hopefully this will save someone from the panic attack I just had over my tickets. Entering The Venue How do I get into the venue? So if you find that your tickets have disappeared it seems there's no need to worry. I ordered tickets online to a recent show. I cannot access the tickets I just bought! What happens if the new owner arrives at the venue and is refused entry because theirs is not the name on the ticket? Le march auto neuf entre 100 000 euros et 200 000 euros : dcouvrez les modles possibles. I have no problem logging in to my axs.com account on my computer. TRANSFER TO FRIENDSIts super easy. Get the AXS app from App Store or on Google Play. have 5 more performances that I cannot list. Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. They said he had 6 tickets ( I only had 5!) The developer, AXS, indicated that the apps privacy practices may include handling of data as described below. Same here! Get yours here http://go.axs.com/qGyc50N6u6y 2 Most relevant or BUY THE PERFECT. Thus, if anyone wants to buy a ticket - there is No reason they would want to buy my resale ticket when they can get a brand new ticket from AXS. I do not understand where the difficulties lie in this process and am very unhappy with this service. I always try to pay with PayPal, just for their excellent refund policy. 4. I have the app and have refreshed, but my tickets are not there, please resend. I hope I either get my tickets back to sell them or just get my money back.. Ive already contacted AXS help& support center couple days ago but still havent got a response.. Im probably not gonna purchase e-tickets again, should of chosen the paper tickets through mail.. learning experience, next time I know better. can't go, and more. I am concerned as the show is coming soon. I thought and I know that I am no geek, but when I read the many negative reviews about the App, I realise that I am not singled out in my misery. . I used my Facebook account, which needed a re-login, but thats fine. Yet I do not have my tickets or any co formation. N'hsitez pas non plus trouver une station-service, un restaurant, un htel durant votre trajet grce au service "Sur ma route". Im going fucking hysterical. I will be disputing this charge with my bank. They told him to go to the resolution desk, but didnt have any idea where that was at Red Rocks. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. App not working? I downloaded AXSTickets and followed all directs (which appears some people cant follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. So after waiting in line I had to go to another line for printed tickets. Exit outOf the window immediately. I have exactly the same problem. NOTHING. Dedicated to sharing and discussing anything & everything related to Abel Makkonen Tesfaye AKA TheWeeknd, Press J to jump to the feed. I'm unable to not only log in to the app on my phone, but also on my computer. I bought my boyfriend tickets to a concert in Sept, but after finding out we wont be able to make it we resold the tickets. WHY cant they just refund my credit card and WHY is it they dont want my cr card #? Ugh! avoid getting your tickets via this app at all costs! They trully live up to their name and will ax you and slaughter you. No content will load on the Iphone App. Is it Safe? Im going to recommend Red Rocks find another ticket vendor! You MUST download AXSTickets , use the email you used on desktop to sign in to AXSTickets , and then go back to your desktop/web version to confirm your email address. You need a connection to download your tickets to the app. It never comes. I assume the meet and greet is after. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Alex P. is a great addition to our team. Why does the email say 1 ticket? Our 2022 Transparency Report has landed Created an AXS. cant go, and more. Tickets disappeared from my AXS account My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. Please help me with my situation. Twice this week my family has tried to transfer tickets from one AXS account to another. I placed two orders for tickets at the same event. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. The transactions of the of computer controlled part of the app seem to work well but dont dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. I mean, what for? Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Buying Basics How can I buy tickets? The end. I add tickets to my cart but when I go to check out it says my cart is empty. I had to get on my phone. Please help! After several attempts, all the tickets were transferred out of my account t but one didnt end up in my sons. I had to add my bank account AGAIN and transfer and when I tried, it said the first transfer hasnt cleared but its been almost a month and I still havent gotten the money transferred to my bank and now I have to add my bank info yet again and redo the same stupid routine I have to do with AXSTickets, I been trying to transfer my money to my bank after selling a ticket and still havent gotten it yet, Ive waited almost a month and it says 10-14 business days to transfer yet I have to transfer it again. . Just buy straight from the venue! It seems that I probably will not get a response before the show. I can log in on my computer but not on the AXS app on my phone. I kept being redirected back to the beginning to try again with the prompt saying saying Something went wrong. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. Im sorry but AXS simply is the worst ticket hub ever, if anything just learn from here on out not to use them again, I learned the hard way too. I shall try that on Monday after the show. I actually spent at least 4 days with chat waiting and timing out as cause it took 2 days to reach them weeks before the event to request orr tickets to eb present then 2 days before I still had not received the tickets so spent another 2 days tryiongt or each them. So if you find that your tickets have disappeared it seems there's no need to worry. Have no fear, theres a link in the email where I can view the completed transfer. Up To 25% Off Your Bookings + 50% Off For Kids' Tickets. Sports and arena events will usually be the most expensive with the best seating options topping $150. I reached to them through live chat but it's been 20 days and yet no response. I had no trouble signing in and viewing my tickets at that time. GetHuman-robtixsa'sJune 2018AXS Tickets{0} . ~VP, Contact Center. How you have this market largely cornered is beyond me. and our If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. The monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. AXS shit the bed big time. They didn't show up and disappear though so I don't know if this is this same issue. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased. Especially if you cant even get it for work properly. I will do everything I can to NOT buy tickets from AXS in the future. We are waiting for GetHuman-robtixsa to fix the problem and share the solution with the rest of us customers. Still no success. I am very frustrated and very mad at AXSTickets because I was very happy and excited to see twenty one pilots. do not use AXSTickets to sell tickets. If you have seats from AXS but cant make it, quickly list the tickets for sale from your account and reach tons of potential buyers. The use and ease of AXSTickets was phenomenal. I went back to AXSTickets and they were there. How do I get a pre-sale password? Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. Seamless transaction, everything worked out perfectly and no issues getting in. My Axs app will not completely load, it says loading more events, but nothing happens. Again, I understand everyone has a lot going on, but they are not handling this well and have been pushing me off since way before. . no confirmation that I bought them or anything, then I hit the back button & it doesnt say i purchased anything so now i am scared I bough multiple tickets because after the 3rd step, its just a blank screen. This was after spending quite a bit of time talking on the phone with customer service before we left home! The ticket is sold out but they did not tell you and made you keep queuing in line (which is waste of my time by waiting for 10 mins) giving you the false hope. The email response i got didnt answer a single question of mine so i sent a response asking for them to actually answer the question that concerned me and they neglected to respond. Been having a major problem with this app since OCT 2021. Why did the venue decide to use AXS Mobile ID? My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. The site also crashed while Im struggling to remember my password and forced to logout and queue in line again. I rather print out my tickets or use primary ticket apps. No paper tickets required. By We often link to other websites, but we can't be responsible for their content. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive quickly transfer tickets to friends and meet them at your seats. I bought tickets and was going to the event with the tickets on my phone, and the artist canceled and rescheduled. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. Privacy Policy. The main reason I am on here is because it is the official seller of the concert I want to go to and were selling them at face value while everywhere else I looked had a $30 markup per ticket plus extras so using AXS 2 tickets only cost $103 total instead of almost $200 total for the 2 and I know there is no way this venue is sold out especially since I just found out about the concert on Sunday on Pandora and the show is Saturday. 2. https:// axs.com/uk/events/4699 71/anthony-joshua-vs-jermaine-franklin-tickets Check AXS.. they've all disappeared. So not only did they not respond to voicemails/calls after not posting the time, but their staff didn't notify me where and when to go, despite my ticket saying VIP MEET AND GREET in 100 point font. It's all a fan needs, all in one app. tl:dr - Crashy app. Worked last week when I checked. Create an account before you try to buy tickets for the first time. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? If you have just bought your tickets and aren't seeing them in your account, hang tight! Create an account to follow your favorite communities and start taking part in conversations. Tickets for Wed 22nd March 2023 at The O2 London. I had bought three concert tickets this morning unbeknownst to me the website had charged me an additional three tickets including the ones I had already purchased the first time around. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased. Once tickets are transferred through AXS, the original purchaser does not have access. For more information, see the developers privacy policy. AXS tickets can vary in pricing depending on the size of the venue. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. Their website did not inform me I would be charged $25 for this service. I buy tickets on other companies and never have problems like this. All Reviews And they had no answers for me. This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. So they send me the email, I click Verify Device, which takes me not to the app but to the website, which greets me with an error message in a red box: This session has expired. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. On buying some items, every consumer can just put in a small quantity of money. Create an account to follow your favorite communities and start taking part in conversations. Tickets go on sale to the general public Friday, 3/10 at 10 am local time. Tickets probably arent being delivered until 1-2 weeks before the show. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Worst customer service YET again! And why did I pay such exorbitant surcharge fees for THIS experience? I recommend the creators of AXSTickets fix the facebook login issue and make sure users dont need to login each time they need to access their account in AXSTickets . Again, got AXS Tickets "Mobile Data" "Allow Background Data Usage". AWFUL!! I tried buying tickets on the website, got an error with payment. I bought season tickets for houston livestock show and rodeo to resell. Tried to purchase tickets August 28, 2021 for Kid Rock at Billy Bobs in Fort Worth Texas I am unable to confirm. I would like to see all tickets I have used in AXSTickets and have my pasts orders in the past events tab. When I've bought tickets from AXS before they took a few days to show up in my events. Will NEVER use them again. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. Some issues cannot be easily resolved through online tutorials or self help. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Follow these steps to resolve intermittent AXS Tickets app issues: This issue is usually caused by your network. Also, it is not loading any events. I simply never got a resolution with AXS and almost missed an event that I had bought EXPENSIVE tickets for TWO years ago - 2 years not enough to send me the tickets apparently :D They wont honor a refund, but the tickets will be good for whenever the show is postponed for. Theres so much to see. AXSTickets is a hassle to get tickets, first off I had to login multiple times and it made me worried that my tickets will not be there. AXS has gone down the hill as soon as they stopped taking calls. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. Yep, my account is back to normal now too. With the AXS app, you can. I am in some kind of anxiety, that the App could not work on the D day.. Bonne chance tous.. . I have deleted the app from my iphone and re-downloaded it with the same result. Thank you. I purchased tickets and created an account using my Facebook. No. This is how I was tricked into buying more tickets. Ainsi faites des conomies sur le cot ou la dure de votre voyage, en trouvant le trajet Aix-en-Provence Saint-Maximin-la-Sainte-Baume adapt vos besoins. Does anyone know with AXS specifically, once its transferred to me, can the guy transfer them again, or now only I can transfer them? We dont need an app for everything. Doe. AXSTickets is absolute trash and i implore any venue considering to use them as their third party ticketing app (Billy Bobs Texas) to reconsider. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. I will update if we run into any issues for this coming weekends event.EDIT: Confirmed. Lastly, when I was on the final page getting ready to complete my purchase, there is a pop up window for ads that promise free things do not click on this. AXSTickets communications are confusing. Hour long customer service wait with no live person interaction. Wondering if they took them off to change dates. i bought my tickets through Viagogo, they were transferred to my AXS app, but i h. FIX: Yes fixed by a very diligent AXS employee I cannot view my tickets in AXS. I contacted the support team and they keep repeating theirselves, and when I went back on AXSTickets to check the money was back in my sales balance and my bank account was removed. Sortir et rejoindre la voie. Hi all, just a bit of info in case anyone has a similar issue to me. Joel Osteen event couple years ago when I paid with my credit card and I bought 2 extra tickets for my son and his friend, but they could not attend. Official Tickets and Your Source for Live Entertainment | AXS.com Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. The first two friend got in no problem with the PDFs, but my third friend was denied at the door because they said the ticket barcode was expired. Of course that was frustrating, I thought maybe they didnt completely transferred from my friends app but they did because my friend doesnt have them no more either just proof that they were transferred to me.. AXS USA Reviews | Read Customer Service Reviews of www.axs.com | 2 of 288 Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,838 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 4.2 63% 2% 28% Filter Sort: Most relevant Alexia Ramone 1 review US 3 days ago Major Mistake I have to go to a game this Saturday hoping that it will work by then. I have uninstalled and reinstalled the AXS app. I can see my tickets, but I don't see a way to print them. I can't access purchasing tickets either on my desktop or phone. BUY THE PERFECT 15 plus minutes I had a few performances to list so I went to do it. So far, my experience has been seamless. All of this because we were linked to LAST YEARS tickets! Enter your device passcode. Apparently it is actually AXS? Im very easily to forget my password. Sheffield and Glasgow. There is no error indicated but I am unable to complete purchase. This is for London (October). 34 BARJOLS TOURVES ST MAXIMIN-LA STE BAUME. I log out, then log in, go straight to transfer and I get the same result, session timed out and that is within less than twenty seconds. I will NEVER try to get tickets thru these frauds again. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Vous tes en qute d'une auto neuve avec un budget limit de 100000 200000 ? I never write negative reviews but this is the worst app I have ever tried to use. I put my tickets up for re sale on AXS and I dont think theyre even visible to people to buy . So purchasing through the website and AXSTickets doesnt work - even with all their tips. Mind you I used this back in December of 2019 and Im still having trouble with it (March 2020). They tried to tell me my tickets were voided I was like Fuck you I have the confirmation email. LearnMore. Get started today. This is the second time I had to deal with AXS and both times I had bad experience. Even the emails disappeared. I got them quick without any complications but just last week to check if I still had them because I decided I wanted to sell them so I could go to another event but they were gone? Purchased tickets in October of 2021. I do have te pending charges too, how did you contact them? Hooray!But it forgot who I was and told me to create an account again. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. 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