After our recent site update, the team was receiving extremely high volumes of incoming calls, chats, and emails, and doing their best to get back to everyone, as quickly as possible. Put your item (unworn and labelled) and order invoice in a securely sealed shipping package. I feel this is a very deceptive business practice and I will be reporting this on the BBB. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. You will provide your email address or phone number plus your order number or return number. Hi, Kaye. Well also show you how to use our Item Return Request product to speed up the process and make your life easier. Returns. Answered. For more information on our Return Policy, please click here. I have written to ModCloth customer care twice and got zilch response. (If you misplaced an invoice, just go to My Account, click on your order history, select the correct order number, and print it.). Guide 2023. Copyright Store Return Policies. Well email you once we process your return or exchange. You can use your points at Checkout to redeem products or discounts! What a bright time, it's the right time to shop the latest holiday dresses and skirts. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. Our return window for domestic customers is 28 days from the ship date to arrive back with us. I gave it several weeks for a return to be processed but they never did. I ordered a dress and it came in about two sizes too big. To do so, you have to complete the following five steps: The return label is free, and ModCloth will cover the shipping costs in case of a faulty or incorrect product. If you live in the continental U.S., visit this page and follow the prompts to start your Modcloth return. Verification can help ensure real people write reviews about real companies. Ground Economy Shipping on Orders $150+. For International returns, please click here. Take photos of your original packing slip receipt and the items you are returning. Referrals must purchase their items through the direct link provided to them to receive referral benefits. Sorry, but the page you are looking for doesn't exist. A member of our Care team should be reaching out to you shortly to assist with this matter. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. **Please note that direct referral link is not compatible with Paypal or Afterpay payment methods. You can't return (or exchange) final sale items. In terms of tracking, downloading the app is not required to see your tracking information - it is an option provided by the system that hosts our website, but you do not have to download it in order to track your packages. Order Number or Return Number. Simply make sure the items are in excellent condition and use the free return. 5 Easy Ways, What Is Nasty Gal Return Policy? Shop New Arrivals $10 Tops & Bottoms Limited Time Only | Shop Now! Your points will expire after one year of inactivity. We use dedicated people and clever technology to safeguard our platform. If you return part of your order, we will refund you the total dollar amount spent after the discount was applied, but your points will not be refunded. We hope you are 100% satisfied with your gift. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. to reset your password. Our Customer Care team is available via phone, chat, or email, from 9am-8pm ET, Monday-Friday. No one answers the phone, I'm on hold for hours. Thank you for reaching out with your feedback about this product and our customer service. You'll then print your label and return authorization. If you choose Store Credit or Redeem, its free! In the event of a return, any applied discounts/coupons will be forfeited and cannot be used again. Care instructions are included on labels for every item, including this dress. lackland air force base street address Those products belong to the following categories: Since ModCloth is an online retailer, you can file a return request only online. Ground Economy Shipping on Orders $150+. If there is ever a life circumstance that comes up and will prevent you from meeting this deadline, we would strongly encourage you to contact our Care team and see if an exception can be made. They will be glad to look into the tracking on your order, and see if they are able to provide any additional information. Give us a call at 888-495-9699. If you dont want to deal with the hassle of using the ModCloth portal and generating and printing paperwork, you can avoid the whole process. They are deliberately misleading their loyal members by selling them previously worn/used clothing under the falsely-advertised trope of being an exclusive deal for a limited time. Jeff Streader, Co-CEO of ModCloth, said in a statement: As new owners, our first priority for ModCloth was to reconnect with consumers, listen and continue those relationships in a more personal way which is core to the DNA of this brand. Budget Fashionista is a registered trademark of Speak LLC. Final sale items are not eligible for refund, store credit, or exchange. Please note that we currently only have the option to refund to the original payment method and are unable to process. Everything You Need to Know, What is a Tennis Bracelet? Return labels provided by Global-E will cause a flat feeof $10 USD deducted from your return amount. Return labels provided by Global-E will cause a flat feeof $10 USD deducted from your return amount. A member of our Care team should be reaching out via email to assist you shortly. Sit back and relax while we do the work. What happened, ModCloth? One-of-a-kind items (including vintage) are returnable for store credit only. Once the item leaves your hands, itll be hard to locate if you dont have a tracking number. Machine wash. Unlined. Domestic and international customers are also welcome to use their own postage and mail to: ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205. deadliest catch deaths at sea . I also apologize for any frustration with getting in touch with our Customer Care team. They've been asking for our return for years, and we couldn't be more excited to truly 'Go Global' with a brand as beloved as ModCloth," Streader continued. Shipping and handling fees are non-refundable. Its not uncommon to buy a product and find you dont like it, especially when youre shopping online. Find out how we combat fake reviews. Lets learn more about its ingredients and the research, Your email address will not be published. Take your package to a US Post Office. So.over 30 days without my money back and not hearing a thing for them, no "we've received your return" and then on top of that $6.95 return fee. Please be sure to check your spam and junk mail folders as emails can go there from time to time. We will contact ModCloth and make sure the company respects your customer rights. The colors are also inaccurately depicted. How to Delete Depop Account? Make sure to keep interacting with our program to maintain your status (or even move up a tier)! These policies are subject to change. From there, pack up your unwanted items along with the return authorization. If you live in Hawaii, Alaska, Puerto Rico, or any location outside the U.S., you cannot use Modcloths return shipping label. Fashion Nova Holiday Return Policy CTRL + SPACE for auto-complete. Shipping and handling fees are non-refundable. Stores deliberately complicate the returns process because they want to prevent customers from asking for refunds. While I know our return process can be on the slower side and certainly a part of our business we are wanting to improve, we do absolutely refund all return eligible items sent back to us, and if something is taking longer than it should, encourage customers to write in to our Customer Care department for us to look into the matter. Perbelle CC Cream Reviews 2023: is It Really Good for Skin? 7 Methods, Can You Wear Boots In The Summer? Non-refundable. We did recently have to make some changes to our shipping costs, due to some of our increased costs and in order to continue to offer free returns, as we know how important those are to our customers. Worst of all, the clothes are shipped from the ModCloth Returns Department. I'm sorry that we did not have your item to re-send, and for any frustration that we sadly do not have raw packaging material that we are able to send out to customers. I hope someone out there learns from my experience with this company and opts not to purchase ANYTHING from them. Private Label. This is where I got my wedding dress. While we work to get that page updated, Customer Care can be reached via phone at 888-495-9699, email directly at support@modcloth.com, or online chat, using the chat bubble icon located in the bottom-right corner of any page you're browsing on the website. Step 3: Packaging. Items that were marked as "final sale" at the time of your purchase are not returnable for any reason. We can only make decisions based on the information provided, so it is important to let the Care team know you are experiencing a hardship for them to best assist you. Required fields are marked *. As stated on our site, returns can take up to 14 business days to be processed after they are received back to our facility: https://modcloth.com/pages/return-policyOur Customer Care team is always happy to check on the status of your return, and to assist if your package has been back at our fulfillment center for more than the 14 business day processing time frame. You can also check your Fashion Nova return status via the given link. Once they receive the item, ModCloth takes up to 14 business days to review your request and decide on its outcome. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please feel free to reach out to Customer Care with any additional questions or concerns**Please note that our system only accepts one discount per order, so points and a coupon cannot be applied to the same purchase. Subscribe and join 1000s of women who rely on Budget Fashionista for the latest in affordable fashion and beauty. I ordered jeans. Hi, Cece. Horrible customer service!!! Plus, I'm not convinced I would ever see a return if I hadn't reached out to them directly. How good is their customer service for returns? Please note that the review email is set to send 25 days after the purchase date and can sometimes go to the junk or spam folder. Discounts are not eligible on shipping fees or taxes. Returning such products can be challenging. Please allow up to 14 business days for your return to be processed upon receipt at our warehouse. Quick Buy However, if you want to return it, we need to know the item name and order number so that we can prepare it for you. Repeat the process above to request a return from a number of other companies, including: Looking into resolving other tedious bureaucratic tasks with the help of our app? Plus, all returns are free. All You Need To Know About the Jet Return Policy. For speedier assistance, please give them a call at 888-495-9699, or use their online chat, by clicking the "M" icon that will appear at the bottom-right of any page you're browsing on the site. Whats going on? To do so, you have to complete the following five steps: Visit the company's Returns Portal page Enter your order number and other required information Print the return form and the return label Place your item inside a box together with the return form Final sale items are not returnable. An email notification will be sent to you once the referral order is completed. I placed an order on April 28, 2021. I am unable to return them and now both items are no longer final sale on their site, just marked down by 30 percent. Shipping and handling are nonrefundable. By opting to file a return request with DoNotPays help, you allow us to do everything on your behalf. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. I ordered flare pants that did not fit at all. Once you sign up, you can use DoNotPay to file a return request with hundreds of different companies, including T.J.Maxx, JCPenney, and Gap. I'm sorry for the wait with your return. Does ModCloth accept in-store returns? Learn more about Budget Fashionista and editor/blogger Catherine Brock. For immediate assistance, please give them a call at 888-495-9699, or chat with them by clicking the M icon at the bottom right of any page youre browsing on the site. Thank you for sharing your experience, and we will be in touch soon! To make a referral, you must be logged into your Rewards account. Find locations. Thank you for your review! When you submit a return request to us, you can set the date by which you wish to resolve the request. Once this rust-colored shift dress from our ModCloth label hits your wardrobe, you'll be arranging occasions just to show off its V-neckline, tonal striped pattern, shoulder ties, and mini silhouette. ModCloth will not replace or refund outside the 28 day return window. modcloth return label. They are a small group, and are currently working through extremely high volumes of incoming messages. Checkout Dropdown Instructions: Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total [above the "Gift card or discount code" field]. and that they charge another $6.95 shipping fee to return the item. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! A manager will be responding to your FB message directly to get this matter resolved. We are sorry for bringing you inconvenience. ModCloth Returns To European Market Due To New Owners, Go Global Retail. Sep 15, 2020, 08:08 ET. I just wanted my return to be processed that I mailed back a month ago. **Note that shipping cost is not refunded, and there is a $5 USD return fee for the use of our return label deducted from the refund total. Modcloth has always been a brand for women and vocal in its support of women's issues, size inclusivity and creating conversation. So I paid $20 for literally nothing PLUS my time for returning the item. I will never shop at this store again. I am very disappointed that there was no care label. You can drop the item off at a Fedex location. Please note that points can only be redeemed through domestic checkout at this time. The stuff on Modcloth always looks so cute, but I find the quality isn't always there. Once you locate your order, youll select the items you want to send back along with the reason for the return. Upon joining, you'll receive 50 points! Points will be awarded to your account once your order has been fulfilled. Joining our rewards program is simple (and free)! Shipping across Europe is now available for shoppers. ModCloth's post-Walmart life has brought it back to its roots and, now, back to Europe. 3434 carolina southern belle; why is austria a developed country; modcloth return label. ModCloth Returns Policy will accept returns for unwashed, unused or unused items for a full refund of the original form of payment. Your returned item must not be: They also have a list of non-returnable products. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. I was informed I could return it and was given the address. All gift cards are final sale and not eligible to be returned or transferredinto another customer's gift card balance. As an Amazon Associate, I earn from qualifying purchases. Modcloth has to receive the unwanted piece within 28 days of the shipped date. Youll then print your label and return authorization. For more information on our Return Policy, please click here. Their systems were recently updated, and they are currently working on getting the Help Page up-to-date with the new links for contact.