| Read 2,661-2,680 Reviews out of 55,033 Suggested companies are based on peoples browsing tendencies. Beth is Home Editor for T3, looking after style, living and wellness. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Once Footasylum has received and inspected your order, a refund will be issued. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Replies to negative reviews in < 24 hours. Delivery to Australia was super cheap and very very fast! Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. 2023 Trustpilot A/S. Why have i been rejected for my return as the item was faulty? The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Footasylum. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Email never arrived so ended up going to a store on crutches to get a refund. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Claim your profile to access Trustpilots free business tools and connect with customers. We hope to see you again very soon. Perfect from start to finish. Reply from Footasylum Jul 14, 2021 Hey! Purchased 2 pairs of Salomon trainers in different sizes. Tried to send Crocs back as they didnt fit my daughter. If you don't like it, leave. Very disappointing.Would never order from them again! In November 2022 I placed an order with FootAsylum and it never came. By using a. Was looking everywhere but at her customers. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Date of experience: 18 December 2022 Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com High performance sneakers, trending streetwear and exclusive product weve got you. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would definitely recommend and will be a returning customer. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. We use dedicated people and clever technology to safeguard our platform. I ordered an item with Christmas delivery on 20th December and received an email confirmation. I ordered an item with Christmas delivery on 20th December and received an email confirmation. High performance sneakers, trending streetwear and exclusive product weve got you. Unable to get in touch with anyone from customer service to resolve issue. I will always order with footasylum I am very happy with the service and products. Take care!Thanks,Rebekah. Been trying via live chat, what's app and calling HQ. Frasers Group reportedly offers to buy Footasylum An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. A simple full refund is all I wanted from the first time I was messed around!! All in all, satisfied with my purchase and dealings with this shop. Verification can help ensure real people write reviews about real companies. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Please refresh the page and try again. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Alpyrex. Rolling eyes, rude attitude. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Footasylum - SafetyCulture (formerly iAuditor) 20% off selected items with this Footasylum discount code. It's your job. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Keep up the good work Terry!Thanks so much.Tanya. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. In real life, they are dull, boring and have no character at all. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. That is great news that they arrived a day early!We hope to see you again very soon. This time, however, when I ordered, their courier choice was Yodel. Companies can ask for reviews via automatic invitations. Useless. Delivery Methods. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Ordered standard delivery, was dispatched the next day & arrived the day after. Newsletter subscription. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Ordered almost 400 worth of clothes for my son on the 12th of December! very helpful as Liverpool didnt answer the phone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. AVOID THIS COMPANY!!!! To break them up politely to ask for helpit was like I had sowrn at them. Thank you so much. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. They have sent them back to me and are refusing a refund. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Package allegedly dispatched on 11th December and now reported as list in transit! You will receive a verification email shortly. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. I have worked in retail for over 15 years. Yay! If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). I would avoid at all costs. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Hey Karl!Thanks for taking the time to leave us a review. Did have returns but again no problems, straight forward and quick refund. Avoid this store at all costs. My son lost out on his Christmas presents as a result. Up to 50% . Purchased 2 pairs of Salomon trainers in different sizes. Next time it will be JD SPORTS for my next purchase. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Giving one star so I can leave this review. Ordered it on Monday and it was delivered on Tuesday. Further Details. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Ordered coats for 2 of my sons in the sale. This is the last thing I buy from footasylum from here on. All rights reserved. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. - Kristy Smitten, posted 11 months ago The kind your customers really want. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Claim your profile to access Trustpilots free business tools and connect with customers. 363 questions people are asking about footasylum Get Code. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Anyone can write a Trustpilot review. We hope to see you shopping with us very soon. very helpful as Liverpool didnt answer the phone. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. | Read 8,321-8,340 Reviews out of 55,152 I have sent them back the undamaged trainers in a damaged box as I received them. I can't even point the blame at one member of staff because they were all terrible. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Within 5 Days. Greater than 82% of reviewers feedback is Footasylum returns process could be better. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Next time it will be JD SPORTS for my next purchase. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Customer Service. Shocking service avoid disappointment. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Happy from start to finish! Only response was we would receive a call within 8 hours - that was two days ago! * One or more of these files was not uploaded due to an invalid file type. Absolutely fuming with this company. They were dispatched quickly and delivered within a few days to Northern Ireland. Anyone can write a Trustpilot review. Will not use again. Email and text communication was prompt and efficient. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. It needs to be unworn or unused and still have the original tags. The lady at the till was no better. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Round and round in circles. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! They were dispatched quickly and delivered within a few days to Northern Ireland. We hope to see you shopping with us very soon. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Footasylum Reviews | Read Customer Service Reviews of www.footasylum We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Then I started a new chat and got Sophie who was absolutely lovely. She got the problem sorted in minutes. Ordered and paid on 10th December my daughter's Xmas present. - Anonymous. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. We use dedicated people and clever technology to safeguard our platform. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Read Customer Service Reviews of footasylum.uk - Trustpilot Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Gain access to Footasylum UNLCKD through your main Footasylum account. Order placed Sunday afternoon and delivered Monday afternoon. !spoke to Edge lane store about colours in crocs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). That is great news that they arrived a day early!We hope to see you again very soon. They sent me trainers in a damaged box. Asked for a pair of trainerscould not even tell what the guy said. Hey Karl!Thanks for taking the time to leave us a review. In November 2022 I placed an order with FootAsylum and it never came. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. My Returns - Footasylum.com Order placed on Monday standard deliver paid for and the parcel arrived the next day. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Over 90 off RRP. 2023 Trustpilot A/S. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Hey MattThanks for taking the time to leave us a review. Great sale and super quick on delivery. Ordered some trainers at 10.30pm amd paid for next day delivery. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Accurate And Undamaged Orders. We are so glad to hear you are happy with the service. We use dedicated people and clever technology to safeguard our platform. Was told that neither was possible because I didnt return them in the original shoe box! Subscribe in print, digital, or a great-value bundle. Avoid this store at all costs. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Return an item in However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Thank you so much. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Was looking everywhere but at her customers. Free return by our courier service. Replies to negative reviews in < 24 hours. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. What Is Nike's Returns Policy? | Nike Help Package allegedly dispatched on 11th December and now reported as list in transit! Footasylum. If you miss this window, youll have to go through the returns process. All rights reserved. - Anonymous, posted 4 months ago Got them cheaper than any other website. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. They all fit perfectly. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Verification can help ensure real people write reviews about real companies. Before returning items you must notify Footasylum by telephone, letter, or email. Here are 8 tips for writing great reviews. Next time it will be JD SPORTS for my next purchase. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Find out how we combat fake reviews. My son lost out on his Christmas presents as a result. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Also it was delivered to Republic of Ireland avoiding customs charges. Received 2 small refunds for I don't know what! Great to hear that the parcel arrived so quickly. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Giving one star so I can leave this review. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Tried to send Crocs back as they didnt fit my daughter. Thanks,Rebekah. By continuing to use this website, you agree to the use of Cookies. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. OG Stack Longline Puffer Jacket. Read Customer Service Reviews of www.footasylum.com - Trustpilot Christmas Gifts | Christmas Gift Ideas | Footasylum AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. There was a problem. I was taught to value customers, no matter what job I was in. They also offer a WhatsApp device but it doesnt work. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Stay ahead of the game with the latest trainers and clothing from Footasylum. Get 60% off instantly: Footasylum discount codes } Finder CA . They all fit perfectly. Simply follow our returns portal link below. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Asked for a pair of trainerscould not even tell what the guy said. And would recommend to all my friends amd family. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. - Lisa Lynch, posted 1 year ago All items must be returned in their original boxes and packaging. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Refunds are made to the original payment method, and products must be in their original boxes and packaging.
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