Vivid Seats ranks 27th among Tickets sites. Absolute worst customer service ever. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". 1st time user. We're serious about getting you to the live events that you love. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. This is clearly a loophole being used often by venues to protect these ticket scammers. I could not attend. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. We have a 100% Buyer Guarantee. Please Refund at least $1000. Her personality was fantastic and the whole experience was just perfect. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. I expect to pay the normal service fees, but not what you charged me for the tickets. It asked how many tickets I wanted which I selected two. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Lots of filter options to narrow down events. We appreciate your patience. What are "Email Delivery" and "Instant Download" tickets? We apologize for the frustration you experienced. How is one supposed to know that xfer Piggyback means your tickets aren't together? Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Disgusted. On 02/16/2023, I bought two concert tickets. I had to call to verify that these seats are in fact in different rows one behind the other. Paid over $300 to an event that was postponed minutes before it was scheduled. Couldnt cancel that ticket either. I will not be using this company again and will never refer a soul. I just want the Tickets I spent over 2 thousand of my hard earned money on. No refund offered!! There was some type of electronic glitch. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Spent all week leading up to the event trying to call only to get the worst support ever. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. He said I should post the tickets for sale. We would like to look further into this for you. Vivid Seats - Fraudulent agreement / promises made for a full refund Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Call and ask what the service charge is before buying. They made me jump through hoops to get my money back. One can only hope these ticket monopolies will be better regulated in the near future. Do not waste your time or money on this company. Takes no accountability for a time glitch that had us go to a show at the wrong time. I paid $322.17 for 3 seats. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Just another company who still made money over COVID. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. The tickets are yours now to you have to figure out what to do. Products used:Tickets for an upcoming football game. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I called Vividseats and was told there was nothing they could do. Refund of ticket price. Avoid purchasing thru Vivid at all cost. Ticket Listing Information 9. I paid for the first 15 rows. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Definitely recommend. Crooks. We lose as a result of your opportunistic business model. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. So, if you sell tickets for $100, you will receive $90. We believe in full transparency, and strive to ensure our fans are informed. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Order number [protected]. So I quickly attempted to purchase another ticket. I bought my tickets 5 months before the show. Vivid Seats provided fraudulent tickets to me. A. Amalia G. Today. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Claim it and get a lot of features. I never received the email and therefore never accepted the tickets. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. I called before the event and after. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. It is never our intention to make our fans feel this way. Thank you. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Providing an exceptional buying experience is something we want all of our fans to experience. Gain trust and grow your business with customer reviews. At this venue, Section B is behind the Pit. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Vivid seats has been getting scammy lately. She knew exactly what I needed and arranged to have it. Then the day of the event I got an email cancelling my ticket. Over 100 million tickets sold. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I got nfl tickets from them that never arrived. I used their site this morning to purchase two tickets to a show. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. The tickets were in TTC3 seats 30 and 31 in corner. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Desired outcome: It was smooth and I didn't have to do all re-ordering process again. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I had an expensive ticket to the Garrison Keillor show at Red Rocks. The site didn't show the total of $632.10 until after I purchased the tickets. Contact Us About The Company Profile For Vivid Seats LLC. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. We were given multiple different messages from Vivid seats regarding the tickets. only our *Volume Resellers* are allowed to re-sell tickets. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. We invite you to reach out to our online support team by social media. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. With 30 mins. The issue was they didnt have the tickets, but had 2 close by. To sell tickets, they must meet Vivid Seats requirements. I simply want a partial refund because I feel that is fair. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Find out how we combat fake reviews. Yes. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. This is not what I paid for. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. After setting up a ticket master account my tickets were sent to me. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Was not able to get in with those tickets I paid for. We value your privacy. Below is a collection of reviews and ratings pulled for your easy reference. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Vivid Seats is a trusted and reliable way to buy and sell tickets. Never received tickets or a refund let alone even an apology. WONDERFUL Young Man. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I will never use vivid seats ever again. These people are thieves and liars. With the plethora of ticket resell sites, this is one to avoid. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Do I need to print these tickets? I do expect a responce and an apology for this overcharge. They can see this but they refused to issue a refund. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. I suggest never doing business with them. He reassured me of any concerns I had and was very patient with me. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Send us a DM on social media. None of the options worked for us NEVER will I use this company again. We'll get you there. Who Sets the Price on Vivid Seats? WRITE REVIEW. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Report as inappropriate. Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. 07-12-22 at 5:57 A.M. Vivid Seats Review Summary. Never again. Ticket master from now on! Refunds can only be granted in the event a show is cancelled. My tickets were not released until 1 week before the show. I did not get what I paid for. I usually stick to stubhub. Bought 6 tickets and only 4 were transferred. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Tickets were electronic via phone. Marvin J was a great help to me in getting my tickets when n the website wasn't working. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I will never ever purchase from Vivid seats again. Angel P helped me out. Agreed! Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Ticket resale limitations; prohibition; exception. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. I found two separate listings for tickets in the same section and row. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. This is absurd! Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Will be buying more tickets from them in the future. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Vivid Seats denies these . 10.1K Ratings. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. We paid $1,279.45 for these tickets. That is a lie. I someone needs to hold ticket brokers responsible. We encourage you to monitor your bank and email for further updates on your order. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. He was quick to answer my questions and quick to book my tickets. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Ren was very helpful answered my questions and helped me get the tickets I was looking for. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I never received my tickets but was charged for them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer service told me they will not help me because I already accepted the tickets. The tickets were shown as $ 264. Date of experience: 26 February 2023. 1239964100050. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Disputed several times and no resolution till this day. 1,560 talking about this. So I recommend never buying anything from this place. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Enjoy reading our tips and recommendations. Our content is intended to be used for general information purposes only. We would like the opportunity to turn this around for you. I never used them before but I know many people who have. Unsubscribe easily. They refuse to give a refund due to sending the tickets prior to showtime. Vivid Seats ranks 30th among Tickets sites. We are absolutely sorry to hear what you experience. For further help, send us a direct message. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid refused a refund! Especially since Vivid. Shame shame for all the people you have messed with and hurt. They simply dont care. Vivid Seats is as legit as ticketing sites come. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. All for the seller, not for the customer. I do expect a responce and an apology for this overcharge. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Desired outcome: Nowhere on their site did it say that these two tickets wouldn't be next to each other. I called 2 seconds after I saw the $960 total. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. What I received were tickets in Section B, Row N, Seats 147 & 148. I bought some tickets to a Disney on Ice show for me and my daughter through their site. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I was told that I should have known that by this note that was listed: xfer Piggyback. If I purchase both sets, will the seats be together? We could not access or find on Ticketmaster and vivid customer dis-service. I expect to pay the normal service fees, but not what you charged me for the tickets. Chicago, IL 60606-0606. Very helpful indeed! Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I asked to print the tickets for my group but was told I had to use the electronic system. 2023 Trustpilot, Inc. All rights reserved. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. It guarantees your tickets will be valid and arrive in time for the event. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Dont use this site they are horrible. A link has directed you to this review. Vivid seats will not do anything. Takes no accountability for a time glitch that had us go to a show at the wrong time. The latest review was 2 months ago. Vivid nor Ticketmaster seem to care about my issue. Erika, we always want to leave a positive impression on our fans. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Customer identification can be provided if needed. The Insurance is not included. I then I received an electronic transfer notification which I followed through on. The buyer is responsible for these costs. they are all the same basically. I would like to warm people to avoid buying tickets through Vivid Seats. My credit card was charged $328.30 that day. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. SO basically, they lied in the e-mail, and lied that replacements were offered. It is a safe and secure process. Click here to get notifications about new complaints of Vivid Seats. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Customer identification can be provided if needed. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. We are all set now and appreciate her cheerful assistance. What kind of scam is this? I thought maybe that was the seller. When I went on their "live chat" to inquire, they didn't respond at first . Jeremy of Las Vegas, NV Verified Reviewer. Share your photos and videos with others to prove the truth of your words. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Well start sending you the news you need delivered straight to you. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. The total price was $1405.95. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you.
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